1. If the earbuds have previously been connected to multiple devices, when you open the case again, the earbuds will prioritize connecting to the last device that they were connected with. Check that the device you are currently using is the device you last used the earbuds with.
2. If the earbuds does not connect to the last connected device within 1 minute after being taken out of the charging case, the earbuds will time out and disconnect. You need to put the earbuds back in the case and close it for 5 seconds before opening to initiate connection again.
3. Press and hold the function button for 10 seconds or more to reset to factory settings, then pair the earbuds again.
4. If the above steps do not solve the issue, please download and upgrade to the latest software using the Nothing X App, then try again.
*All device customisations are already integrated into the Settings of Nothing OS version 1.1.4 and higher. Please keep the Nothing X app updated in the Google Play Store.
