This is due to a problem with the iOS platform. If you encounter this problem, please try the following steps to resolve the issue:
1. Open the Settings app on your phone, go to the Bluetooth interface, and check if the earbuds are listed among the connected devices. If they are, tap the "i" button next to the earbuds in the list, and then click Ignore this device.
2. Open the Nothing X app and try to pair the earbuds again.

If your device is unable to detect your earbuds when you are trying to pair them, it may be due to a problem with the phone's Bluetooth logic. This is not a problem with the earbuds. You can try to turn off and then turn on the phone's Bluetooth, or restart your phone, and then try to pair them again.

iOS devices connect to Bluetooth in the app using the BLE protocol. The Buds Pro earbuds connect to the app via low-power Bluetooth. When you're in a call, the system's processing power and communication bandwidth are fully dedicated to the call and the call is given high priority. This stops the exchange of information with the low-power Bluetooth. In this case, it is normal that the app is unable to connect to the earbuds.

Due to compatibility issues between the device system's Bluetooth reconnection and dual-connection functions, some devices may experience slow output when switching music channels or reconnecting in dual-connection mode. This problem may occur with any TWS Bluetooth earphones on the market. We recommend that you directly connect the earbuds to the device for the best experience. This problem does not mean the earbuds are broken, so go ahead and continue to use them.

Make sure that you are touching the correct touch area.If you are touching the correct area, and it still does not work, try another music app to see if the function works properly.
When the touch function is triggered, the instructions will be passed to the app for processing in the following order: earbuds > device > app. However, as some apps do not support the switch command, they will not respond to the control command from the earbuds, which is why the gesture controls do not work.
This problem may occur with any TWS Bluetooth earphones on the market, and it is not an issue with the Buds Pro earbuds themselves.

Due to compatibility issues with the Bluetooth protocol version, some mobile phones or computer models may not support the volume adjustment protocol. This problem may occur with any TWS Bluetooth earphones in the market.If you encounter this problem, you can try connecting the Buds Pro earbuds to other commonly used devices to adjust the volume. If this works, then you will know that the problem lies with the device you are using the earbuds with, and not the earbuds themselves.

Buds Pro sound quality is tuned based on a large number of user experiences, and the sound quality is at the top level in the industry. However, there may be differences in the user experience of sound quality for different users. We recommend that you download the Nothing X App. Open the Equaliser page in the app to select preset sound effects. Alternatively, you can use Custom to adjust the sound according to your personal preferences.

Buds Pro supports a variety of noise cancellation effects, with a maximum noise reduction of 45 dB. Download the Nothing X App. Open the app and check the ANC settings in Noise Control. The settings provide multiple options such as "High/Mid/Low". If ear caps are not worn properly, noise cancellation will not work well due to lack of tightness. There are different sizes of ear caps available for use with the earbuds. We recommend that you try again with different ear caps.

1. When the earbuds are outside of the Bluetooth transmission range, they will automatically disconnect. If they are returned to the transmission range within 10 minutes, they will automatically reconnect. If more than 10 minutes passes, the earbuds time out and disconnect. 2. You can click to connect the earbuds on the paired device, or manually put the earbuds back in the case and close it for 5 seconds before opening it to initiate connection again.
3. Press and hold the function button for 10 seconds or more to reset to factory settings, then pair the earbuds again.
4. If the above steps do not solve the issue, please download and upgrade to the latest software using the Nothing X App, then try again.

1. If the earbuds have previously been connected to multiple devices, when you open the case again, the earbuds will prioritize connecting to the last device that they were connected with. Check that the device you are currently using is the device you last used the earbuds with.
2. If the earbuds does not connect to the last connected device within 1 minute after being taken out of the charging case, the earbuds will time out and disconnect. You need to put the earbuds back in the case and close it for 5 seconds before opening to initiate connection again.
3. Press and hold the function button for 10 seconds or more to reset to factory settings, then pair the earbuds again.
4. If the above steps do not solve the issue, please download and upgrade to the latest software using the Nothing X App, then try again.
*All device customisations are already integrated into the Settings of Nothing OS version 1.1.4 and higher. Please keep the Nothing X app updated in the Google Play Store.

1. There are differences on power consumption when using Nothing earphones in different scenes. The peak of power consumption is during vioce call.
2. It is normal that the percentage difference between the left ear and the right ear is less than 10% when using them both simultaneously.
3. Please upgrade your app into latest version by Google/iOS application store, find Settings and Press Firmware Update in app.
4. Press button on charging case for 10 seconds to do factory reset.

1. Suggest the customer : if the earphone and charger case are completely no power, continuously charge it for more than 4H and observe again
2. Replace the cable and charger and check if it works fine
3. Charge the earphone in a lower temperature enviroment and try again
4. If the above trying doesn't work, replace or refurn for customers

1. Check if there is dirt inside the charging port of the case
2. Replace another cable or charger to check if it works fine
3. Plug in and plug out the charger for several times to check if it works fine
4. If the above trying doesn't work, replace or refurn for customers

1. Check if there is any dirt inside the charging pins and the charging case pogo pins.
2. Lightly shake the earphone box to ensure the earphone and pogo pin are closely touched, and check again if it recover.
3. Put the earphone in the charging case and connect the charger for 10 mins to check if it can recover
4. Open the case and long press the pair button for 10 sec, wait until the notification light is on and search again.